Privacy Policy
Last Updated: 1 September 2025
1. Introduction
Lustre Commodity Trading Ltd (“we,” “our,” or “us”) operates https://lustretrading.com (the “Site”). This page informs you of our policies regarding the collection, use, and disclosure of personal information we receive from users of the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
2. Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:
- Your name
- Email address
- Phone number
- Shipping/Billing address
- Business information (for wholesale inquiries)
- Payment information (processed securely by our third-party providers)
- Files you upload, such as business credentials
We collect this information through various forms on our Site, including:
- Contact Us forms
- Wholesale Inquiry forms
- Checkout and Order forms
- Account registration forms
3. Log Data and Cookies
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
We use “cookies” to collect information and improve your experience. Cookies are files with a small amount of data, which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
4. How We Use Your Information
We use the collected information for various purposes:
- To process your orders and transactions
- To respond to your inquiries and provide customer support
- To manage wholesale partner applications
- To send you marketing communications (only with your explicit consent)
- To improve our Site and product offerings
- To monitor and analyze Site traffic and user behavior
5. Third-Party Services
We employ third-party companies and individuals to facilitate our Site (“Service Providers”), to provide the Site on our behalf, or to assist us in analyzing how our Site is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
These Service Providers include:
- Payment Processors (e.g., Stripe, PayPal) to securely handle payment transactions.
- Shipping Partners (e.g., Canada Post, UPS) to fulfill and deliver your orders.
- Analytics Providers (e.g., Google Analytics) to help us understand how our Site is used.
6. Data Security
The security of your Personal Information is important to us, and we strive to use commercially acceptable means to protect it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we aim to use strong security measures, we cannot guarantee its absolute security.
7. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of any incorrect personal data.
- Request deletion of your personal data (“Right to be Forgotten”).
- Opt-out of marketing communications at any time.
To exercise any of these rights, please Contact Us at support@lustretrading.com.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@lustretrading.com.