Returns & Refund Policy

Last Updated: 1 September 2025

1. Return Time Frame

We accept returns within [14 days] of delivery for unopened products in their original condition.

2. Non-Returnable Products

The following products cannot be returned:

• [Opened or used food items]
• [Perishable goods with broken seals]
• [Products without original packaging]
• [Items purchased during seasonal sales]

3. Return Shipping Responsibility

[Customer] is responsible for return shipping costs unless the return is due to our error or defective products.

4. Refund Processing Time

Approved refunds are processed within [7-10 business days] after we receive and inspect the returned item.

5. Damaged Product Policy

If you receive damaged products:

1. Contact us within [48 hours] of delivery
2. Provide photos of damaged items and packaging
3. We will arrange [replacement or full refund] at our discretion

6. Return Address

Please ship returns to:
Lustre Commodity Trading Ltd
[202 Street NW]
[Edmonton, Alberta T6M 0W6, Canada]

Contact Information:
For return requests: support@lustretrading.com.